Contact Sales or Support
Know when to use the contact form versus self-serve help articles, what information to include in a ticket, and which issues resolve faster without human support.
Some questions need a human — custom quotes, partnerships, billing disputes, edge-case DNS, or policy exceptions. Linkssi maintains a contact channel for those conversations.
This assistant and Help hub articles cover product mechanics, plan gates, and standard setup. When answers are not in the knowledge base, escalate to the team.
When to use Contact us
- Enterprise or volume licensing discussions
- Partnership and integration enquiries
- Billing disputes after reviewing Refund policy and Paddle receipts
- 7-day satisfaction guarantee refund requests on first paid subscription
- Custom domain or Smart Sites issues after following Custom Domain Setup Guide and Installing Smart Sites Embeds & Pixel
- Security or privacy concerns requiring account investigation
- Feature requests with business context
When self-serve is faster
- Password reset — password reset guide
- Plan changes — Dashboard → Billing, Upgrades, Downgrades & Cancellation
- How features work — Help hub, Features overview, Pricing
- Getting started checklist — Getting Started
How to reach us
Visit Contact us and submit the form with:
- Account email (if existing customer)
- Clear subject line
- Steps already tried (screenshots help for DNS issues)
- Hostname, form ID, or invoice reference where relevant
Response times vary; Premium plans include priority support per Plans and Pricing.
Best practices
Search Help hub first — many tickets duplicate documented flows. Include timezone and urgency for booking-related production issues.
Tip: For sales sizing, state page count, team size, and whether Smart Sites on client WordPress is required — maps directly to Pro vs Premium.
Response expectations
Standard support replies within business days (South Africa timezone). Premium subscribers receive priority handling per plan marketing — include your plan name in the subject if urgent. Sales enquiries about multi-seat or white-label setups may receive a calendar link for a call.
Alternatives while waiting
Browse Help hub for instant answers on domains, Smart Sites, billing, and CRM. The in-app help chat on Help hub uses the same knowledge base articles you are reading now. For password issues, never wait for human reset — use Reset password immediately.
Partnership enquiries
For integration partnerships, reseller programmes, or media requests, use Contact us with "Partnership" in the subject. Include company URL and proposed integration surface.
What we cannot do in chat
Reset your password, change card numbers (use Paddle portal), or override plan gates without billing change.