How Billing Works (Paddle)
Understand how Paddle processes payments as merchant of record, where to update your card, and how subscription charges and invoices work.
Paid Linkssi subscriptions are processed by Paddle, our merchant of record. Paddle handles card storage, invoicing, sales tax and VAT where applicable, and payment receipts. Linkssi never stores your full card number.
This guide explains what to expect after checkout and where to manage payment details.
How it works
When you subscribe to Starter, Pro, or Premium from Dashboard → Billing or Pricing, Paddle.js opens a secure checkout overlay. On success, Paddle creates a subscription and Linkssi activates plan entitlements — usually within seconds via webhook.
Each month (or at the billing anniversary you chose), Paddle charges the card on file until you cancel. Currency may display in ZAR, USD, or other local equivalents based on Paddle pricing preview.
What Paddle handles
- Payment processing and PCI-compliant card vault
- Invoices and receipts emailed to your billing contact
- Tax calculation as merchant of record in supported regions
- Customer portal for updating card and viewing billing history
What Linkssi handles
- Plan entitlements — features unlocked per tier in the dashboard
- Usage — bio pages, forms, bookings, Smart Sites within plan limits
- Support for product issues via Contact us
Managing billing
- Sign in and open Dashboard → Billing.
- Click Manage billing to open the Paddle customer portal.
- Update payment method, download invoices, or review upcoming charges.
- To change plans, use the plan grid in Dashboard → Billing — see Upgrades, Downgrades & Cancellation.
Plan requirements
Paddle applies only to paid plans. Free accounts have no Paddle subscription.
Best practices
Use a company card and billing email that finance monitors — Paddle receipts are your audit trail. After card expiry, update in the portal before renewal fails.
Tip: If VAT or tax ID is required for your jurisdiction, complete details in the Paddle checkout or portal when prompted.
Currency and tax display
Checkout may show ZAR, USD, EUR, or other currencies based on Paddle geolocation and pricing preview. The amount charged matches the checkout total — not necessarily the USD marketing figure on Pricing if exchange rates moved.
Subscription lifecycle
New subscriptions start a monthly anchor date. Upgrades mid-cycle adjust per Paddle proration rules visible at checkout. Cancellations preserve access until period end — Upgrades, Downgrades & Cancellation.
Invoice and receipt workflow
Paddle emails receipts to your billing contact after each charge. Finance teams should file these alongside Plans and Pricing documentation for expense categorisation. Download historical invoices anytime from Manage billing in the dashboard.
Common mistakes
Contacting Linkssi to change card numbers — use Manage billing portal instead. Expecting Linkssi invoices separate from Paddle — they are the same receipt. Disputing a charge without checking whether renewal was cancelled — see Refunds.